A-ROSA ONBOARD ABCs AIR CONDITIONING Your cabin is equipped with air conditioning, just like the rest of the ship, and can be adjusted individually. ALCOHOLIC BEVERAGES It is not permitted to bring alcohol on board on arrival. Should you buy alcohol on land during your cruise, a maximum of 1 litre per adult (over the age of 18 years) may be brought on board. ANNOUNCEMENTS Public and automated announcements can be heard on deck and in the cabins (via onboard TV, on embarkation day and in emergency cases also over the cabin speakers) and primarily inform guests of outings on land and important programme highlights. On the A-ROSA SENA, announcements are made exclusively over the A-ROSA app. For cruises on the Douro, information is provided via an exclusive onboard app. ANIMALS It is forbidden to bring animals on board the ships. A-ROSA APP The A-ROSA app is your travel companion before, during and after your cruise. You will not only find your travel documents and your manifest data but also the daily onboard programme, port information, spa offers and much more. BARS Onboard A-ROSA AQUA, BRAVA and VIVA there is an indoor and an outdoor bar on deck 3, as well as a café and lounge bar. Our A-ROSA BELLA, DONNA, MIA and RIVA have a café and a lounge bar on deck 3. Our A-ROSA ships A-ROSA FLORA, LUNA, SILVA and STELLA have a lounge bar on deck 2. The outdoor bar of A-ROSA FLORA, LUNA, SILVA und STELLA is located on the sun deck. On the A-ROSA SENA, the SENA BAR can be found on deck 4 and the UP & DOWN BAR on the sun deck. The current opening hours can be found on the A-ROSA info channel or in the A-ROSA app. BATHROBES AND SLIPPERS Bathrobes and slippers, if not placed in your cabin already, are available upon request from your cabin steward or at reception. BICYCLES/BIKING For more information on our biking excursions please ask the SPA-ROSA team or reception. Unfortunately, it is not possible to take your own bikes on the cruise. However, you may rent bikes on board. CHECK-IN/CHECK-OUT Please note that access to the ship and check-in for your cabin starts at 15:00 (suites from 12:00) at the earliest. The official end of the cruise and your check-out on disembarkation day is 9:00 at the latest. Please have this in mind when planning your arrival and departure. CONCIERGE SERVICE Our reception team as well as our Guest Relations Management are at your service to cater for your individual needs (e.g., reserving tickets for cultural experiences and special excursions or organising transfers). Furthermore, room service is available for all cabins. CONNECTING DOORS On the A-ROSA AQUA, BRAVA, FLORA, SILVA and VIVA, every deck has at least two cabins with connecting doors. These can also be used as family cabins. On the A-ROSA SENA, there are multiple cabins with connecting doors available on deck 3. The exact cabin numbers can be requested via the A-ROSA Service Centre +49 (0)381 202 6001. CRUISE ITINERARY You can find the planned itinerary in the catalogue. However, the information is subject to change. High and low water, maintenance work and waiting times at locks and bridges due to traffic may result in short-term changes to the itinerary. In rare cases of extremely high or low water or force majeure, parts of the itinerary may have to be completed by bus or train, and in individual cases overnight stays in hotels may be necessary. CUSTOMS REGULATIONS Please note that the import or export of goods and currency is subject to the prevailing customs regulations. When passing EU borders, inspections may be carried out, including passport control. DAILY PROGRAMME For all important information and instructions, please see the A-ROSA info channel, the A-ROSA app, and the displays in the public areas, as well as the announcements. DIETARY RESTRICTIONS Please contact your head chef at the start of your cruise regarding any dietary restrictions. Please contact us (A-ROSA Service Centre tel. +49 (0)381 202 6001) about any food allergies/ intolerances 2 weeks before your cruise. DRESS CODE Feel free to dress as you like, comfortably and casually, on board and during shore excursions. Please remember to bring warmer clothing for on deck in the evening. Firm shoes are recommended for excursions on land. Smart-casual clothing is recommended when visiting the restaurant on board. We request, however, that you do not wear swimwear or sportswear or go barefoot in the restaurants and bars. We recommend that men wear long trousers in the restaurant in the evening. DRINKING WATER Drinking water is available at our water dispensers, at the restaurant, or at the bar. CURRENCY EXCHANGE Unfortunately, currency cannot be exchanged on board. However, there are currency exchange offices near our berth at most ports. EXCURSIONS Almost all ports we stop at are starting points for interesting shore excursions in different languages. Further information can be found in your travel documents, the A-ROSA App and on the A-ROSA homepage. Please also make use of the onboard information event (please refer for the schedule to your daily programme). Bookings can be made on board only. From 1 February 2023, guests can reserve excursions at www.arosa-cruises.com/ reserve-trips. A-ROSA arranges the excursions, however they are implemented by the local agencies, which are the excursion organisers. For 7-night trips or more, we offer special excursion package deals at a reduced price, plus a half-day excursion is already included. FAMILY CRUISES/CHILDCARE A-ROSA offers family cruises with childcare on selected routes and dates. On the A-ROSA SENA the A-ROSA Kids Club is located on deck 1, where childcare is provided all season. If you are interested, please call our A-ROSA Service Centre +49 (0)381 202 6001. For more information, please visit our website www.arosa-cruises.com/kids. FOOD It is not permitted to bring any food on board upon embarkation or at any time during the cruise. GUESTS WITH DISABILITIES OR LIMITED MOBILITY Some ships are equipped only with stairs, which may restrict mobility. The A-ROSA SENA and A-ROSA ALVA have a lift so that deck 1 to 4 (A-ROSA SENA) or deck 1 to 3 (A-ROSA ALVA) can be reached without much difficulty. However, the sun deck can only be accessed via stairs. For individual advice, please call the A-ROSA Service Centre +49 (0)381 202 6001. HAIRDRYERS You will find a hairdryer in your cabin (not in the bathroom) in a drawer near the mirror or in the wardrobe. In suites, the hairdryer can also be found in the bathroom. INSECT SCREENS For protection against insects, an insect screen in the form of a roller blind/sliding element is usually attached to the outside of the balcony door. When operating the roller blind, please ensure that force is distributed equally to prevent it from getting stuck. The lock is located at the bottom or, in the case of sliding windows, on the side. INTERNET Guests can access the Internet using Wi-Fi on board the A-ROSA ships. Please take into account that some parts of the cruise may have weaker connections to the Internet. You can get more information on availability, terms of usage and charges at reception. Use of internet connections under the valid terms of usage is free of charge for guests with the “Premium all inclusive” rate. KEY CARD This card is your A-ROSA key and credit card. Please always carry your key card with you. In case of loss, please notify reception immediately. LAUNDRY Your laundry can be washed on board. This will be charged to your onboard account. Suite guests may enjoy the laundry service free of charge. LIBRARY AND BOARD GAMES You will find a small library near reception or the Shore Excursion Desk. A selection of board games can be found in the café/restaurant or in the day lounge (on the A-ROSA SENA in the connect lounge). 152 GENERAL INFORMAT ION
RkJQdWJsaXNoZXIy OTQ5NjY=