LIFE JACKETS In case of emergencies, life jackets are located inside your wardrobe. MAIL Postcards and letters can be handed in at reception. If your mail is not already stamped, you may purchase stamps from reception. The mail will then be sent from the next port or at the end of the cruise. METHODS OF PAYMENT The currency used on board is the Euro. During the cruise, you can use your onboard credit card on the ship, which also functions as your cabin key card. At the end of the cruise, you have the chance to settle your tab in cash, with your debit card (except on the A-ROSA ALVA) or with one of the following credit cards: American Express, Mastercard or Visa. For technical reasons, it is unfortunately not possible for you to pay with Geldkarte or Travelers Cheque Card. When paying by credit card or EC/Maestro card, you need your PIN code. ONBOARD LANGUAGE The languages onboard are English and German. All information, such as the daily programmes, notices and menus, etc., are available in both languages. PHYSICIAN A physician is available on board on every route to the Danube Delta or through the cataracts. On all other routes, emergency care is ensured by the infrastructure of the navigated area. If you need medical care, please contact reception or your hotel manager. RECEPTION Reception is open 24 hours and staff are happy to attend to your queries and requests. Occasionally there may be short waiting times when our staff are on a safety check walk. RESTAURANT There are no assigned tables and mealtimes can be found in the daily programme or in the A-ROSA app. SAFE You will find a safe installed in your cabin’s wardrobe where you can store your personal valuables. SECURITY We ask you to pay attention to and follow all safety instructions in the form of signs and announce- ments and the safety video onboard. The safety briefing required for all passengers will take place onboard on the day of embarkation. SHIP BERTH Due to heavy river traffic, it is usual for port authorities to assign the same berth to multiple ships. In such cases, the ships are moored next to each other, and you may not be able to see out of your cabin properly. Unfortunately, A-ROSA has no control over this situation. SHOP Here you will find selections from our exclusive A-ROSA collection, a jewellery collection, a selection of perfumes, and everyday items, as well as souvenirs. The opening hours can be found in the info channel or in the A-ROSA app. SHORE LEAVE TIMES In the EU, you can leave the ship as soon as we dock. In non-EU countries, you can only leave the ship after permission is granted by the local authorities. In your own interest, we ask you to be be back on board no later than 30 minutes before we cast off. The docking times may change at short notice. Please pay attention to announcements and information on the info channel. Please make sure to pick up your shore pass from reception before going on shore. After returning on board, please hand the pass back to reception. The shore passes are used to verify that all guests are back on board. SMOKING Smoking is only permitted on the outdoor decks. Please do not throw any cigarette butts overboard; instead use the receptacles provided. Smoking is strictly forbidden indoors, in the cabins and suites as well as on the balconies. Please note that smoking is forbidden in the locks and during the refueling process. SOCKETS/POWER SUPPLY Onboard voltage is 220v/50Hz. There is a reversible 220/110v socket in the bathroom for electric razors and toothbrushes; it is not suitable for other electric devices. There are multiple (220v) sockets available in the cabins. SPA-ROSA Here you will find exercise equipment, massage cabins and a relaxation area as well as the following saunas: • A-ROSA BELLA/DONNA/MIA: Organic and Finnish sauna • A-ROSA ALVA/RIVA: Finnish sauna • A-ROSA SENA: Finnish sauna and ice grotto • A-ROSA LUNA/STELLA: Steam and Finnish sauna • A-ROSA AQUA/BRAVA/FLORA/SILVA/VIVA: Adjustable sanarium SUN DECK When passing under low bridges, depending on the water level, you may sometimes be required to leave the sun deck for safety reasons. Please pay attention to the crew announcements and the information signs. SWIMMING POOL You will find a heatable swimming pool on the sun deck on the following ships: A-ROSA ALVA, BELLA, DONNA, FLORA, LUNA, MIA, RIVA, SENA (with a separate shallow pool), SILVA and STELLA. A heatable whirlpool is available on the A-ROSA AQUA, BRAVA and VIVA in the outdoor area of the SPA-ROSA on deck 3, and on the A-ROSA SENA in the spa area on deck 1. Bath towels can be found in your cabin. TELEPHONE All of the ships of the A-ROSA fleet are equipped with an up-to-date GSM telephone system, with which you can dial any number, anywhere in the world. Information about the applicable charges can be obtained from reception or information available in your cabin. TIPPING Our crew are passionate about their jobs and aim to provide every guest an unforgettable holiday experience. If you are satisfied, our crew is happy to accept a tip as recognition of their service. Most guests honour their efforts with €5–10 per guest per day. A tip box for the entire crew will be available at reception at the end of the cruise. Of course, you are free to give employees individual tips at any time. You may also give tips using your onboard account or at reception with your credit card. TOILETS Our ships are equipped with an up-to-date vacuum toilet system and a biological waste-processing system. Do not throw any items (including feminine hygiene products) into the toilet, as this can lead to the failure of the entire system. TV CHANNELS TV reception is via satellite. On the A-ROSA ALVA and SENA, we also offer a video-on-demand service. While passing through locks and on certain parts of the journey, you may experience interference with the reception. There is a selection of international channels available. WAKE-UP CALLS Please contact reception if you wish to receive a wake-up call. WI-FI TERMS OF USAGE The availability, performance and transmission speed cannot be guaranteed. Delays, faulty connections or temporary interference may occur. Prior to using the system, please ensure that your device is compatible with the services offered. The operator will not provide any sof tware, devices or system configurations. In order to use the offer, you will need to purchase a valid “Internet-Surfticket”. Your login data will be encrypted before being transmitted to the registration page. Appropriate encryption methods (e.g., VPN, SSL) and security programmes (e.g., anti -virus and firewall software) are recommended for all other connections. You assume full liability for all your activities in relation to this system. Abuse of the system may result in legal action. We assume no liability for the use or non-use of the services offered. The provider is entitled, at its own discretion, to block or cancel any service, material or information, or to invalidate your access to the system. Should any provision of these general Terms of Usage be or become invalid, then the validity of the remaining provisions shall not be affected thereby. You can find the complete ONBOARD ABCs in your cabin or on our website at www.arosa-cruises.com/ river-cruises. 153 ONBOARD ABCS
RkJQdWJsaXNoZXIy OTQ5NjY=